Return Policy

WE TRULY HOPE YOU ARE 100% HAPPY WITH OUR PRODUCTS!

DUE TO SANITARY/HEALTH REASONS, SHAPEWEAR ITEMS AND ACCESSORIES ARE NOT ELIGIBLE FOR REFUNDS OR EXCHANGES.

WE INSPECT AND TAKE PRIDE IN THE QUALITY OF A OUR PRODUCTS. IF YOU RECEIVE A PRODUCT THAT IS DEFECTIVE, YOU MUST NOTIFY US WITHIN 48 HOURS OF RECEIVING YOUR PURCHASE TO BE ELIGIBLE FOR REFUND OR EXCHANGE.

IF YOU ENCOUNTER AN ISSUE SUCH AS A DEFFECTIVE PRODUCT PLEASE ALLOW US THE CHANCE TO MAKE IT RIGHT TO YOU, BY CONTACTING US AT CONTACT@SILHOUETTEAPPARELBOUTIQUE.COM WITHIN 2 DAYS OF DELIVERY DATE. PLEASE MAKE SURE TO PROVIDE A PICTURE, THE REASON FOR YOUR RETURN OR EXCHANGE AND YOUR ORDER NUMBER. ALL PRODUCTS BEING EXCHANGED OR RETURNED MUST BE UNWORN, UNWASHED AND STILL BE IN ORIGINAL CONDITION. WE ARE HAPPY TO ISSUE A REFUND OR EXCHANGE FOR SILHOUETTE APPAREL BOUTIQUE BASED ON THE CIRCUMSTANCES OF THE INQUIRED PROBLEM.

IF YOU NEED TO MAKE AN EXCHANGE BASED ON PURCHASING THE WRONG SIZE, WE ARE HAPPY TO PROCESS AN EXCHANGE FOR EQUAL OR HIGHER VALUE IF NEEDED SIZE IS NOT IN STOCK. THE CUSTOMER WILL BE RESPONSIBLE FOR THE RETURN SHIPPING COST AS WELL AS THE REDELIVERY COST. 

SALE ITEMS: WHICH INCLUDES ITEMS SOLD WITH A PROMOTIONAL CODE OR MARKED DOWN IN PRICE, ARE FINAL SALE. NO EXCEPTIONS!

 

INCORRECT SHIPPING INFORMATION

WE ARE NOT RESPONSIBLE FOR PACKAGES DELIVERED INCORRECTLY OR LOST DUE TO INCORRECT SHIPPING INFORMATION PROVIDED BY THE CUSTOMER.

IF A PACKAGE IS RETURNED TO SILHOUETTE APPAREL DUE TO AN INCORRECT SHIPPING ADDRESS PROVIDED BY A CUSTOMER, THE CUSTOMER WILL BE RESPONSIBLE FOR THE RETURN SHIPPING COST AS WELL AS THE REDELIVERY COST. 

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES CONFIRMED TO BE DELIVERED BY THE USPS

 

HOW TO RETURN AN ITEM TO SILHOUETTE APPAREL

AFTER YOU HAVE READ THE ABOVE AND CONTACTED US AT CONTACT@SILHOUETTEAPPARELBOUTIQUE.COM YOU WILL RECEIVE FURTHER INSTRUCTIONS ON HOW TO PROCESS YOUR RETURN, BASED ON THE GIVEN CIRCUMSTANCES OF YOUR RETURN OR EXCHANGE.

 

RETURNS PROCESSING TIME

RETURN PROCESSING TIME: ONCE WE HAVE RECEIVED YOUR PACKAGE, YOUR RETURN WILL BE PROCESSED WITHIN 5-10 BUSINESS DAYS. YOU WILL BE NOTIFIED VIA EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED. IF YOU HAVE REQUESTED A REFUND DUE TO A DEFECT, PLEASE NOTE THAT YOUR BANKING INSTITUTION MAY REQUIRE ADDITIONAL DAYS TO PROCESS AND POST THIS TRANSACTION TO YOUR ACCOUNT ONCE THEY HAVE RECEIVED THE INFORMATION FROM US (TYPICALLY 2-5 BUSINESS DAYS). ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE.